GENERAL TERMS & CONDITIONS

precision time europe

In these general terms and conditions and on other places on this website, under PRECISION TIME is understood the trade name of Swiss Precision Europe, a company established under the laws of  Spain. PRECISION TIME’s  head office is situated at Sta. Cruz de Marcenado, 1 Local 3, 28015 MADRID – SPAIN.  It is registered at the Spanish Trade Marks Office, VAT number B-84653534

GENERAL

On all PRECISION TIME products the following delivery and payment terms and conditions apply. The terms and conditions are accessible for anyone via the homepage http://precisiontimeeurope.com

Upon ordering, the buyer confirms that he/she agrees with the delivery and payment terms and conditions of PRECISION TIME. PRECISION TIME has the right to amend the delivery and/or payment terms and conditions from time to time.

In case the buyer receives a product that the buyer did not order, the buyer must inform PRECISION TIME as soon as possible. The buyer must take care of the return shipment of such a product after receiving return instructions from PRECISION TIME and PRECISION TIME will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the buyer.

GUARANTEED PRICE

PRECISION TIME is not obliged to fulfil and/or deliver an order placed by the buyer, and PRECISION TIME  is not obliged to compensate the buyer for any losses, in case of an error in the presentation of the product, an error in the wording of the specifications of the product or an error in the advertised price of the product and i) it should have been clear to the buyer that the error was a typographical error or ii) in case it should have been clear to the buyer that in the circumstances at hand, it would not be reasonable to expect that the product at hand could be available at the presented price level or with the presented specifications.   

All prices shown on the PRECISION TIME website precisiontimeeurope.com are including 21% VAT, in accordance with the applicable legislation in Spain. In case an order will be shipped to a delivery address outside the EU. Please note: in case of an order that is shipped to an address outside the EU, the buyer may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes. It should be noted that PRECISION TIME has no control over these charges and, since these charges are different for different countries, PRECISION TIME cannot predict their amount. PRECISION TIME advises the buyer to contact the local customs office for further information. 

SHIPMENT COSTS

All shipments to Spain over 59 € are free.

Delivery costs for less than 59 € are 4,00 € only to Spain

For deliveries in Spain to Ceuta; Melilla; Canarias; Baleares, and foreign countries, please ask for the shipment costs

DELIVERY

PRECISION TIME will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the buyer), PRECISION TIME cannot be held responsible for the (partial) loss of the shipment. In case PRECISION TIME needs additional information regarding a delivery address, the buyer may be approached by PRECISION TIME in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.

In case a product has been delivered at the buyer in damaged or incomplete state, the buyer must inform the PRECISION TIME customer care team as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the PRECISION TIME website). Subsequently, PRECISION TIME will properly deal with the matter at hand; the customer must always inform PRECISION TIME in the aforementioned situation(s) and wait for the instructions of the PRECISION TIME customer care team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of the customer care team, cannot claim the costs he/she made at PRECISION TIME (nor hold PRECISION TIME responsible for the return shipment that took place without prior consent of PRECISION TIME).

In case the order that has been shipped or is being shipped by PRECISION TIME to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), PRECISION TIME will either refund the customer or PRECISION TIME will try to re-ship the ordered product.

In case a shipment 14 days after the shipment date still has not been delivered at the delivery address of the buyer (or the pick up point), the buyer has the obligation to inform the PRECISION TIME customer care team by email within 14 days (so: ultimately 28 days after the shipment date).

WARRANTY AND REPAIR

The PRECISION TIME  warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a PRECISION TIME watch guarantees the buyer that the product meets the standards of usability, reliability and durability.

The warranty does not apply in case of:
- damages as a result of improper usage such as scratching, bouncing, falling;
- inattention;
- intentional damage; or
- normal wear and tear or aging of the used materials; or
- neglected care.

The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences in acidity.

PRECISION TIME watches are 3 ATM Water Resistant: this means that the watch is protected against minor splashes of water, PRECISION TIME advises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 3 ATM water resistant PRECISION TIME  watches cannot be worn during showering, swimming or diving.

Warranty does no longer apply to a PRECISION TIME watch in case a third party performed repair works or other works on the PRECISION TIME watch, without written permission by PRECISION TIME.

In case your watch needs technical assistant, please pack your watch without gift box and send to our headquarter by normal post office. We will return you back the watch free of freight cost in aprox. 7 days.